Terms & Conditions

• Shipping & Delivery
• Returns & Replacements
• Ordering

SHIPPING & DELIVERY
UNITED KINGDOM
All packages are delivered by the chosen shipping method and usually take 1 to 5 days for UK
delivery from the point of dispatch. Tracked shipping service has been selected, you will get full
tracking details after the order has been dispatched.

EUROPEAN UNION
All orders are delivered by the selected shipping method from our UK distribution centre and can
take 2 to 7 days for delivery, from the point of dispatch. Tracked shipping service has been
selected, you will receive full courier tracking details once the order has been sent.
Orders are subject to UK VAT (sales tax), but are not subject to local import duties.
REST OF THE WORLD
All orders are sent by courier and can take 5 to 14 days for delivery, from the point of dispatch.
Tracked shipping service has been selected, you will receive full courier tracking details once the
order has been dispatched.
You will NOT be charged UK VAT (sales tax), but you will be responsible for any local import
duties.

CANCELLATIONS
If you decide to cancel your order prior to shipping, please telephone us on +44 1322 383 871 or
email us at info@bespokeandtailoring.com
This will cancel your order immediately and issue a full refund of your payment. A confirmation of
this cancellation will then be emailed to your chosen email. Unfortunately once the order has been
shipped, cancellations are no longer available and the order falls under our return/ refund policy,
detailed below.
RETURNS & REPLACEMENTS
Once you’re order has arrived if your not completely satisfied with your purchase, your allowed
return it within 30 days of purchase, for an exchange or a refund. Returns that are received after 30
days may be accepted at our discretion with a credit note issued for use in our shops or on our
website.

CONDITIONS
• Non-faulty returns are at the customer’s cost

• Tailored and made to measure items may not be refunded

• All items must be returned in the same saleable condition as you received them, with the original
packaging and tags included.

• If your sending items that you have purchased during a promotion with a free gift, the entire
order must be returned, including the free gift, to qualify for a full refund.
•
• You must enclose your details and the order number, which can be found on your email invoice.

• If your sending goods from outside of the EU. Write “Returning Goods to Sender” on the customs
form and on the package itself, this will stop the parcel being subjected to any customs charges.
If we are charged clearance fees to receive your return, we reserve the right to refuse delivery or
charge the fees back to you.

• If you require an exchange for your goods, please give us full details of your requirements. Items
taken in exchange for return goods are subject to a postage charge as well as any additional cost
of the replacement item.

• We recommend that you obtain proof of delivery for any returned items as we are not liable for
goods and packages lost in transit.

Returns address:
RETURNS,
Altered States Tailoring Specialist Limited,
114 Middleton road
London N22 8NQ
UNITED KINGDOM

YOUR GUARANTEE
All items are properly checked before they are sent. If you consider your item to be faulty on arrival
please contact us at info@bespokeandtailoring.com
• If you know your goods to be faulty, please send pictures of the fault to us at
info@bespokeandtailoring.com
• If we consider your goods to be faulty you will need to return them to us for assessment. We will
provide you with details of how and where to send the package.
• If your goods are found to be faulty, they will be replaced free of charge and returned to you as
quickly as possible. In this instance your postage costs will also be reimbursed.

COMPLAINTS
Any complaints or comments should be directed to +44 01322 383 871 or
info@bespokeandtailoring.com All complaints are taken seriously and will be swift in our response
to resolve matters.

ORDERING

PAYMENT TYPES
Altered States Tailoring Specialist Limited accepts payment by Visa & Mastercard. Credit and debit
cardholders are subject to confirm checks and authorisation by the card issuer. If the issuer of your
payment card refuses to authorise payment, we will not be liable for any delays or non-delivery.
WHEN DO WE TAKE YOUR PAYMENT?
Payment is taken once your card details have been processed through the check out page of our
site.

CONFIRMATION OF YOUR ORDER
Orders are subject to acceptance and availability. When we get your order we will send a
confirmation e-mail to the email address you provided during the checkout process.

STOCK AVAILABILITY
All the details associated with your order have been confirmed and submitted by you we will then
send you an email confirming that order. This confirmation email is not a guarantee of stock
availability. In the rare instance that we are unable to fulfil your order, we will cancel any
unavailable items from your order and do our best to let you know as soon as possible.

DELIVERY TIMES
Ordered are aimed to dispatch within 5 working days, although, in many cases orders will be
shipped on the next working day.

UNITED KINGDOM: Allow up to 3 working days from the confirmation of your order to delivery of
your order.
EUROPEAN UNION: Allow up to 5 working days from the confirmation of your order to delivery of
your order.
OUTSIDE THE EUROPEAN UNION: Allow up to 10 working days from the confirmation of your
order to delivery of your order.

VALIDATION CHECKS
The payment card holders are subject to validation checks and authorisation by their card holder. If
the holder of your payment card refuses to authorise payment to us, we will not be liable for any
delay or non-delivery. As well as, in the interests of preventing fraudulent use of credit, debit and
charge cards, Altered States Tailoring Specialist Limited will validate all names, addresses and
other information supplied during the order process against commercially available records (e.g
Electoral Roll data, Credit Reference Services). Another third party may also be instructed to
complete these checks. By ordering from the website you consent to such checks being made.
We’ll need to get in touch with you by email, telephone or letter to verify details before we are able
to process and dispatch your order or we may be unable to accept your order. Other information
given may be disclosed to a registered Credit Reference Agency, which may keep a record of the
information. All information provided will be treated in accordance with the GDPR 2018. These
measures are taken as extra protection for you, to ensure your online shopping experience with us
is as safe and secure as possible.

COLOUR REPRODUCTION
Extra effort to describe and display items as accurately as possible, however, colour displays can
vary depending on your computer settings, this could mean that exact colour matches are not
possible so the colours of the products you may order can differ from what you see on screen.
Altered States Tailoring Specialist Limited cannot guarantee that product descriptions, colours or
the other content is accurate, error free or complete.

GENERAL
Altered States Tailoring Specialist Limited reserves the right to refuse any order.

DATA PROTECTION
We do not share any data collected via our website with any 3rd party partners.

SALES RESTRICTIONS
Altered States Tailoring Specialist Limited keeps the right to cancel any order at any time for any
reason, without needing to state the reason for any such refusals. Sales restrictions currently in
place include, but are not limited to: restrictions on sales to known high risk territories; to locations
where known distribution problems exist; to individuals where insufficient identity verification has been obtained to process a payment.

HEAD OFFICE
Altered States Tailoring Specialist Limited
114 Middleton Road
London, N22 8NQ
United Kingdom
This Site is operated by Altered States Tailoring Specialist Limited
Company Registration number: 07228792